Refund policy

Returns & Damage Policy

We want you to feel confident shopping with EliteBidets.com.

Returns

Sealed unopened items may be returned within 30 days of delivery for a full refund. Customers are responsible for return shipping costs.

Due to the hygienic nature of our products, opened items cannot be returned.

To start a return, please email returns@elitebidets.com with your order number and the item you would like to return. Our team will guide you through the next steps and make the process as smooth as possible.

Damage-Free Guarantee

We take great care to make sure your order arrives safely and in perfect condition. If something arrives damaged or is missing from your shipment, please let us know and we'll make it right.

Whenever possible, we recommend checking your shipment when it is delivered. If you notice visible damage to the packaging or product, please refuse the delivery or make a note of the damage on the delivery receipt. If you're unable to inspect the package at delivery, take a moment to check it as soon as possible, especially if the box shows signs of damage.

You must contact us within 7 days of delivery if your order arrives damaged or if any parts are missing. To help us resolve the issue quickly, please provide photos of the product, the packaging, and any visible damage. Please also hold onto the original packaging and protective materials until your claim has been resolved.

Depending on the nature of the damage, the manufacturer may determine that a repair is appropriate. In those cases, EliteBidets.com may offer a manufacturer-approved repair instead of a replacement.

To report a damaged item or missing parts, email us returns@elitebidets.com. We'll do our best to make the process as easy as possible.

Defects & Manufacturer Warranty

If your product arrives in good condition but does not function properly, the issue may be related to a manufacturing defect. These issues are covered by the manufacturer's warranty rather than a separate warranty provided by EliteBidets.com.

Our customer service team is happy to help you determine the best next step and assist with the manufacturer's warranty process when applicable. Warranty coverage, repairs, replacements, and other remedies are ultimately determined by the manufacturer.

EliteBidets.com is not responsible for plumbing, installation, labor, removal, reinstallation, or other expenses related to a defective or malfunctioning product. Our responsibility is limited to the cost of the product.

If you have any questions, we are always happy to help.